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Terms & Conditions

ELK ACCESSORIES PTY LTD (Elk)

TERMS AND CONDITIONS OF TRADING

These websites www.elkaccessories.com.au, www.elkaccessories.com, www.elk.net.au (known as “the elk websites”) are made available to you (herein known as “the Purchaser”) pursuant to these trading terms and conditions which are legally binding. These terms and conditions are laid out in full.

Please read through these carefully before making any purchase from these websites. Your subsequent purchase will indicate your full acceptance of these terms and conditions.

These terms and conditions may be modified from time to time and your continued use of these sites and any subsequent purchases made shall signify your agreement to be bound by any changes.

These terms and conditions are in effect from 23/07/2015.

TRADEMARK

Elk® and Elk Accessories® are both registered trademarks.

COPYRIGHT

All designs, content and photographic material are subject to copyright and are wholly owned by Elk Accessories Pty Ltd. (Elk). No designs, content or photographic material represented on Elk’s websites may be used without prior written authorisation.

INTELLECTUAL PROPERTY

The purchaser will not use, copy or infringe on Elk’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of Elk’s products or services.

ONSELLING

Under no circumstances may the Purchaser on sell or resell any of Elk’s items or goods at any market, website, third party online reselling channels, other retailers, private selling events or catalogue sales without written authorisation from Elk. Should this term be breached, Elk reserves the right to recover all items.

LINKING TO THE ELK WEBSITES

You may link to the Elk homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of Elk’s association or endorsement where there is none.

We reserve the right to request a link removal at any time.

PROHIBITIONS

You will not commit or encourage a criminal offence by transmitting or distributing a virus, trojan, worm, or any other harmful or malicious program or device, post any other material which is malicious, harmful or in any way offensive or obscene. You must not hack into any aspect of the website, corrupt data or cause annoyance to other users by sending unsolicited advertising or promotional material commonly referred to as "spam"; or by attempting to affect the performance or functionality of this Website.

Elk will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

ORDERING

Elk cannot guarantee and accepts no liability in regards to the availability of stock and the time frame involved in delivering any goods or service pursuant to the Purchaser’s order. Elk reserves the right to cancel any order without notice.

SHIPPING & ORDER TRACKING

Elk will deliver to most Australian addresses and to most international addresses using a contracted courier service. Australia Post requires the delivery to be signed for by the Purchaser. Any risk will pass to the Purchaser and or any other person who signs for the receipt of the delivery. Elk cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.

The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re delivery fee may apply. This fee will be charged to the Purchaser’s credit card.

LIABILITY

To the extent permitted by law, Elk shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. Elk’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.

WARRANTIES REGARDING THE GOODS

Conditions, warranties and other provisions which apply to or in respect of goods under or by virtue of the Australian Consumer Law as amended from time to time or any other enactment of the Commonwealth of Australia, the State of Victoria or of any other place and which by that enactment cannot be excluded from these Terms and Conditions shall apply without restriction or modification.

All other warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into this account agreement (including in particular any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from these Terms and Conditions.

JURISDICTION

This contract is made in the State of Victoria Australia.

NO COMMERCIAL USE

These sites are for your personal use only. You may not, copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

AGREEMENT

This agreement supersedes any and all preceding agreements between the purchaser and ELK.

BILLING

We will accept payment for your purchase by either Visa® or MasterCard®.
All goods supplied remain the property of Elk until they are paid for in full.
Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary.
The name on the credit card used for payment must match the billing name on the order.
We reserve the right to cancel any order which we determine does not meet this requirement.

CURRENCY

All product and shipping prices quoted on the www.elkaccessories.com.au are in Australian Dollars (AUD). All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

All product and shipping prices quoted on the www.elkaccessories.com website are in United States Dollars (USD). All transactions on this website are settled in USD and are exempt from Australian taxes (GST). Some credit providers may charge additional fees, please contact your credit provider for more information.

GST & TAXES

All purchases delivered within Australia incur the standard government Goods and Service Tax (GST). All prices listed at www.elkaccessories.com.au include GST. Purchases shipped to international address are exempt from Australian taxes (10% GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the landing country. Any additional international charges will be at the expense of the recipient and will not be covered by Elk Accessories. The customer may incur these charges at any time up to 24 months after the goods are purchased.

Elk reserves the right to charge any unpaid or additional taxes and duties to the original purchaser’s credit card.

GIFTS BEING SENT TO INTERNATIONAL ADDRESSES

If the purchaser is sending the goods overseas as a gift, the recipient may be required to pay for any duties, customs or import charges before the goods are released, depending on the landing country. As the prices listed do not include any overseas duties, customs or import charges, any additional charges will be at the expense of the recipient and will not be covered by Elk Accessories.

If you do not wish the recipient to bear these expenses you must contact Elk prior to the goods being dispatched to settle these fees. Please e-mail onlineorders@elkaccessories.com.au to find out what additional expenses may need to be paid.

PROMOTIONAL CODES

We may occasionally release promotional codes valid for a specified time. These codes are valid for use within the specified time frame only. All conditions applying to each promotional code will be specified at the time of issue. They may be redeemed online at any of the Elk websites or in Elk Preston retail store only. They cannot be used in any independent Elk retailers.

GIFT VOUCHERS

Gift vouchers can only be purchased online or in our Preston retail showroom.

Gift vouchers are valid for 12 months from date of issue. Out of date vouchers will be cancelled and no money will be refunded. Vouchers may be spent in whole or in part, however the remaining credit will retain the original expiry date.

Gift vouchers are valid for use on the Elk websites and in Preston retail showroom only. Elk gift vouchers are not redeemable for cash. Remaining credit cannot be paid in cash.

ORDER CONFIRMATION

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information. It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 24 to 48 hours however this may vary depending on demand at the time. Please contact us immediately should you need to make any changes to your order or if you require your order by a specific time.

ORDER CANCELLATIONS

Cancellation by Elk
Elk Accessories reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser
We aim to ship online orders within 24 to 48 hours of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact Elk Accessories via e-mail at onlineorders@elkaccessories.com.au or by phone on (+61) 03 9478 1800.

If an order is cancelled after dispatch, freight charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense. Cancellations after this time will be at the sole discretion of Elk Accessories.

ORDER TRACKING

Elk will ship to any Australian address with the most appropriate delivery method (Star-Track and Australia Post) and to most international addresses using Federal Express or Australia Post. You will receive an e-mail confirming the dispatch of your order. This e-mail will provide a tracking number which can be used to track the progress of your parcel.

If your tracking number begins with CEA your order is being delivered by StarTrack Express. You will be able to track it by clicking this link www.startrackexpress.com.au and entering your tracking (consignment) number. Estimated delivery time is 2-7* business days from dispatch.

If your tracking number begins with B9J your order is being delivered by Australia Post. You will be able to track it by clicking this link http://auspost.com.au/track/ and entering your tracking number. Estimated delivery time is 3-7* business days from dispatch.

If your tracking number is a series of 12 digits your order is being delivered by FedEx. You will be able to track it by clicking this link www.fedex.com/Tracking?link=4&cntry_code=au and entering your tracking number. Estimated delivery time is 7-10* business days from dispatch.

*Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.

It is your responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel redirection will incur an additional fee which will be billed to you, the purchaser.

SHIPPING WITHIN AUSTRALIA

• Elk offers a flat rate shipping fee of $10.00 AUD to all Australian addresses for all online orders.

• Please allow between 2 - 7 business days for delivery from dispatch.

• Your order will be delivered by the most appropriate service as nominated by Elk Accessories during the business week.

• A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.

• We will use either StarTrack Express or Australia Post as a chosen carrier to deliver your order. We will deliver to P.O. Boxes and Northern Territory Addresses with Australia Post.

• We will generally deliver to all residential and business addresses with Star Track Express. Please contact us if you would like to request Australia Post to deliver your parcel.

• Please note: Star Track Express does not require a signature upon delivery. If the delivery address is unattended, the parcel may be left in a location deemed safe by the driver. If no such location can be found, redelivery will be arranged. Your parcel may be taken to your local Post Office or Depot for collection. 

• To ensure speedy delivery, we recommend providing a business address where possible or providing clear delivery instructions in the ‘comments’ section of the checkout when ordering.

INTERNATIONAL SHIPPING

• Shipping rate is a flat $15.00 to all International addresses* for all orders.

• Please allow 3 - 7 business days for delivery from dispatch

• International orders will be delivered by FedEx or Australia Post International during the business week. We recommend a business address for delivery.

• PO Boxes are not accepted. Should you not be present to receive the shipment, a re-delivery fee of $15.00 will apply.

• A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.

* Please note: We are unable to deliver to Indonesia, United Arab Emirates, Greece, Spain, Portugal, Russia or Brazil.

DUTIES and TAXES on INTERNATIONAL ORDERS

All prices at www.elkaccessories.com.au are in Australian Dollars (AUD).
Orders being sent overseas are exempt from Australian taxes (GST). The prices listed on the website include GST but do not include any other overseas duties or customs charges which may apply (country specific). Any additional charges applicable in the destination country will be charged to the recipient (Please refer to section titled Gifts Being Sent to International Addresses for more information).

Elk reserves the right to charge any duties not paid to the original purchaser up to 24 months following delivery or attempted delivery.

All prices at www.elkaccessories.com are in United States Dollar (USD).
The prices listed at the www.elkaccessories.com website are exempt from Australian taxes (GST), but do not include any other overseas duties or customs charges to the destination country which may apply (country specific). Any additional charges applicable in the destination country will be charged to the recipient (Please refer to section titled Gifts Being Sent to International Addresses for more information).

Elk reserves the right to charge any duties not paid to the original purchaser up to 24 months following delivery or attempted delivery.

PRODUCT RETURNS and EXCHANGES

Proof of purchase must be supplied for all returns/exchanges/repairs.
Any item purchased online cannot be returned to one of Elk’s independent stockists. They may however be exchanged/returned through the Elk retail store or via post.

RETURNS

If your items are not quite right we will happily offer an exchange, credit voucher or refund on full priced items.  Returns will only be accepted within 21 working days of goods being received.
Items must be returned in their original, unused condition, with Elk tags attached, include any packaging and have a completed returns form attached, please log into your account to create a returns form, https://www.elkaccessories.com/au/member-login  or  (download return form here)

Please pack all exchanges safely for the return transport and clearly mark as follows:

ELK ACCESSORIES
Attention: Online Returns
Invoice number #RA or EA_ _ _ _ _ _
395 Plenty Road
Preston Victoria 3072 Australia

Exchange items will incur a $10.00 shipping fee for all Australian Deliveries and $15.00 for all
International deliveries


SALE ITEMS

No refund or exchange on sale items will be offered. Faulty items will be accepted in accordance with the ACCC guidelines.


CHANGE OF MIND

For full priced items, Elk is happy to provide you with an exchange, refund or credit voucher should you have a change of mind within 21 days of the original purchase. Any postage costs sustained or associated with the order and return of the stocks, cannot be refunded.

RETURNING GOODS

The Purchaser is responsible for the cost of returning goods to Elk. Elk cannot be responsible for goods damaged in return transit. Elk recommends using a postage method which insures items in transit.

FAULTY ITEMS

In accordance with the Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired. Elk reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward.

Proof of purchase must be supplied for all faulty claims.

Please contact us on +61 3 9478 1800 or by e-mail to customerservice@elkaccessories.com.au to obtain a return authority number before sending back your goods.

Please pack all exchanges safely for the return transport and clearly mark as follows:
ELK ACCESSORIES
Attention: Returns Department
#RA-_ _ _ _- _ ___
395 Plenty Road
Preston Victoria 3072 Australia

We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. We will assess the goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear and tear.

Upon receiving the item, if deemed faulty we will send you a replacement in the same colour and size.

In the event that the particular item has sold out and cannot be replaced, a full refund will be issued on the original purchase price. Alternatively, you may choose to exchange the sold out item for another product or receive a gift voucher for future use – any difference in price to either be credited or charged accordingly.
Refunds will only be made to the original purchaser using the card that was used for the original purchase.

PACKAGING & GIFT WRAPPING

We are pleased to offer a complimentary gift wrapping service. Please indicate whether your purchase is a gift in the ‘comments’ section of the order form.

Unfortunately we are unable to wrap multiple items individually. Additional packaging can be purchased from the website. www.elkaccessories.com/au/shop/13-display-wrap-care


SIZING & PHOTO REPRESENTATION

The websites offer as accurate as possible a representation of the product and its colour. Elk products are handmade using natural materials where possible and therefore, slight variations in colour may result.
Colour representation may also vary slightly due to computer image quality and screen settings.
Information about product sizes can be provided on request. Please e-mail us at
customerservice@elkaccessories.com.au should you require more specific details.


PRODUCT INFORMATION AND CARE

Elk’s products are unique. Due care is required to ensure your items look good for as long as possible. With this in mind, we offer you the following handy hints to care for your products.

JEWELLERY

All Elk jewellery is handmade using predominantly natural materials, including wood, sterling silver, shell and stone. We also use man made materials such as resin.

The wood used for Elk’s wooden jewellery is sourced from sustainable plantation farms. No natural environment is harmed in the production and harvest of wooden materials for Elk.

Some variations may be apparent in items made from timber. These products are hand-cut and hand dyed. Variations are natural and add to a product’s overall appearance and character. They are not faults.

Most findings used are made from sterling silver, mixed metal alloys or stainless steel. We aim to ensure that all of our metal products used are nickel free. Please contact us should you require more information on any specific product.

As with any jewellery, we advise you avoid direct contact with perfume, moisturiser and any other liquids or cream products. Do not store jewellery in direct sunlight for long periods of time to avoid UV damage.

Our silver jewellery is made from 925 sterling silver. In most cases we apply an outer coating of rhodium (part of the platinum group of metals). This coating is hardwearing but not permanent. It is applied to slow the rate of natural oxidisation of silver.

SPECIAL CARE NOTES for WOODEN JEWELLERY

Elk wooden jewellery is dyed in large baths of natural dye, and then tumbled in special wax to seal the colour. These wooden articles will maintain their colour and appearance as long as they are sealed properly and are kept dry.

Should you accidentally wet the jewellery, milky spots may appear. This is due to the waxy outer layer lifting from the bead and may cause the colour to bleed from the surface. Any such damage can usually be reversed by applying a small quantity of pure bees wax polish on the wooden item using a soft cotton cloth. This buffs and seals the surface, removing any milky spots. A small amount should be used and the excess removed to avoid leaching the colour.

As the majority of our jewellery is handmade, some pieces are delicate. Handling each piece with care is integral to the longevity of your jewellery. Keep each item in a dry, safe place. Elk bares no responsibility for jewellery, which is damaged, from harsh treatment or careless wear.

For item specific care information please contact us at: customerservice@elkaccessories.com.au

LEATHERGOODS

We use fine quality leathers to make our leather goods. Our leathers are sourced as a bi-product of the meat industry wherever possible.

The leather is intended to age with wear; crushed, matte and rough finishes are intentional giving the leather a distinctive look. Slight variations in colour, grain and texture are all part of leather’s unique characteristics.

Leather goods (including hardware) must be kept dry. We use mostly colourfast leathers and recommend that you treat the leather with care and store it in a dry environment, away from direct sunlight, preferably in the care bag or box provided when not being used.

Protective sprays can be used on most of Elk's leather goods. Elk, however, cannot guarantee the suitability of any chemical used on our leather and will not be responsible for any damage that may be experienced as a result. Always do a test patch on an inconspicuous section of the leather to ensure a product is suitable.

For item specific care information please contact us at: customerservice@elkaccessories.com.au

TEXTILES

Elk uses wherever possible, pure textiles and ethically grown fibres. Please treat your textile product with the utmost care. For the best care information, please refer to the labels attached to your product.
For item specific care information please contact us at: customerservice@elkaccessories.com.au

SAFETY & SECURITY

We use Secure Server Software (SSL) with THAWTE “Supercert” 128-bit encryption for secure ecommerce transactions. The personal information collected to complete a transaction is fully encrypted. The SSL software encryption ensures your personal information cannot be read as it travels over the Internet.

PRIVACY POLICY

Elk recognises and respects the Purchaser’s privacy and will treat any personal information as private.
The Purchaser acknowledges that it is necessary to collect personal information in order to trade with Elk. Personal information collected will be kept safe, confidential and respected. Elk only uses personal information for the purposes which the purchaser gives it to Elk. Elk will not sell or pass on any personal information to any third party however the information may need to be shared with others who may require it to complete the Purchaser’s order such as Elk’s transport and secure payment providers. This includes sharing information with the Purchaser’s nominated credit referees and third party credit reporting agencies.

ETHICAL SOURCING

Elk is committed to ensuring that we source and manufacture our products from and with suppliers and manufacturers who operate their business’ in an ethical manner. We work closely with all suppliers and in most cases are able to visit the source of our goods on a regular basis.
Our suppliers all operate within their countries’ legal guidelines and provide secure, safe and consistent work for their employees.

CONTACT US

NEED TO CHAT?

If you have any questions or comments for us, please drop us a line at:
customerservice@elkaccessories.com.au or call on (+61)03 9478 1800

COME AND SAY HELLO!

You can visit our retail store at:
395 Plenty Rd
Preston VIC 3072 Australia

Our opening hours are:
Monday - Friday 10am - 6pm
Saturday 10am - 5pm
We are closed on public holidays


NOT IN MELBOURNE?

For information on your local stockists, contact us at:
customerservice@elkaccessories.com.au or on (+61)03 9478 1800

THANK YOU
  

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customerservice@elkaccessories.com.au P: +61 3 9478 1800 395 Plenty Road, Preston, Victoria 3072, Australia