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Home  >  Shipping

 Guaranteed Christmas delivery information

For guaranteed Christmas Delivery, we recommend ordering prior to the following dates :

19th of December: Metropolitan Melbourne (please provide street addresses only)
15th of December: Metropolitan Sydney, Brisbane, Adelaide, Tasmania (please provide street addresses only)
14th of December: Metropolitan New Zealand and the Rest of The World
11th of December: Rural New Zealand, Western Australia and Northern Territory
21st of December: Pick Up Option available from our Preston store located at 395 Plenty Road, Preston, Victoria, phone:03 9478 1800

Please note, our warehouse will be dispatching orders until Friday the 22nd of December.

When placing your online order, please note the following:

- Choose the best shipping address for prompt delivery. We recommend a street address with a safe drop off point.
- PO Box, Parcel Lockers and Locked Bag addresses may have longer delivery times.
- During busy times, we may not be able to redirect parcels that were provided with an incorrect address. We recommend double checking the shipping address during checkout.
- Preston Pick Up orders may take 1-2 working days to be available and you will be contacted via email or phone once it is ready to be collected.
Please contact us if you have any questions via email at or call on 03 9478 1800 

How we ship our orders

We use StarTrack Express, Australia Post or FedEx services for delivery. Depending on the delivery location please allow the following times:

StarTrack Express is used for Australian metropolitan addresses. Please allow 1 - 7 working days for delivery. For regional or outer metro areas this could be extended to 10 days.

Australia Post is used for P.O. Boxes, non Metropolitan areas and Northern Territory. Please allow 2-7 working days for delivery.

FedEx or Australia Post International are used for International addresses, please allow 5-10 working days for delivery. 

 Orders sent to addresses outside of Australia

Please note all international online orders are shipped with either FedEx or Australia Post International and the value of the parcel is declared as required by Australian law. The recipient may incur duties and taxes which are imposed by the local government in the destination country. The recipient will be contacted by Fed Ex or Australia Post if this is the case after the goods have been received. These costs are outside of Elk's control and are not included in the purchase price. The duties for every country are different and can change on a regular basis. 

 International gifts

If you are sending a gift overseas and do not want the recipient to incur any additional expenses please contact us to calculate the duties and you can nominate to pay these on the recipients behalf. You must do this prior to the parcel being dispatched. Please make comment in the 'Special Instructions' section to this effect and we will email/phone you or you can call us on 03 9478 1800.

Countries that unfortunately we cannot send online orders to are Spain, United Arab Emirates, Russia, Greece, Portugal, Indonesia and Brazil.

 Pick up from the Elk Retail Store

For customers in Melbourne, you have the option to collect your online purchase in our store. When you place your order you will be e-mailed an invoice. Once your order is ready to be picked up from our Preston Retail Store you will be contacted by our staff via phone or email. We endeavour to fill orders 1-3 working days from the order date. During peak times there may be delays. Please contact us on 03 9478 1800 for further information.  

Little Collins Store

182 Little Collins St, Melbourne,
Victoria, 3000, Australia

P: +61 3 8609 1247

Trading Hours
Monday to Thursday 10am - 6pm
Friday 10am - 7pm
Saturday 10am - 5pm
Sunday 11am - 4pm

Preston Store

395 Plenty Road, Preston,
Victoria, 3072, Australia

P: +61 3 9478 1800

Trading Hours
Monday to Friday 10am - 6pm
Saturday 10am - 5pm
Sunday Closed

Head Office

395 Plenty Road, Preston,
Victoria, 3072, Australia

P: +61 3 9478 1800
F: +61 3 9478 8864

Office Hours
Monday to Friday 9.30am - 5.30pm
Saturday & Sunday Closed
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