How we ship our orders

We use StarTrack Express, Australia Post or FedEx services for delivery. Depending on the delivery location please allow the following times:

StarTrack Express is used for Australian metropolitan addresses. Please allow 1 - 7 working days for delivery. For regional or outer metro areas this could be extended to 10 days.

Australia Post is used for P.O. Boxes, non Metropolitan areas and Northern Territory. Please allow 2-7 working days for delivery.

FedEx or Australia Post International are used for International addresses, please allow 5-10 working days for delivery. 

Orders sent to addresses outside of Australia

Please note all international online orders are shipped with either FedEx or Australia Post International and the value of the parcel is declared as required by Australian law. The recipient may incur duties and taxes which are imposed by the local government in the destination country. The recipient will be contacted by Fed Ex or Australia Post if this is the case after the goods have been received. These costs are outside of ELK's control and are not included in the purchase price. The duties for every country are different and can change on a regular basis. 

International gifts

If you are sending a gift overseas and do not want the recipient to incur any additional expenses please contact us to calculate the duties and you can nominate to pay these on the recipients behalf. You must do this prior to the parcel being dispatched. Please make a comment in the 'Special Instructions' section to this effect and we will email/phone you or you can call us on 03 9478 1800.

Countries that unfortunately we cannot send online orders to are Spain, United Arab Emirates, Russia, Greece, Portugal, Indonesia and Brazil.